Simply email our service team at techsupport@metropurewater.com and make sure to include the Asset ID number generally located on the front of the equipment.  You call also leave a message by calling 833-PURE-ICE (787-3423).

The equipment Asset ID# is located at the bottom of the Metro Pure Water sticker located on the front or side of the equipment.

Call our office at 833-PURE-ICE (787-3423) or send email to admin@metropurewater.com.  If you must leave a message, someone from our team will contact you soon during normal business hours.

Connecting one of our systems is similar to connecting a refrigerator ice maker.  Once a water access point is located (i.e. under a sink), food grade flex tubing is then installed and often hidden behind walls and above the ceiling similar to installing network wire or telephone wire.  We will work with your building owner or manager to assure a professional, worry-free installation fully insured by Metro Pure Water.

Most Metro Pure Water rentals include filter changes with no additional fees, and pricing is guaranteed to not increase during the rental term regardless of use! Our commercial-grade filters are serviced every 6-12 months to assure the highest quality water and best taste.

Most Metro Pure Water systems are equipped with a multi-stage reverse osmosis system, that purifies your potable tap supply greater than 98%.  While some common water filters may reduce some chlorine to improve taste, they don’t “purify” and not capable of effectively reducing total dissolved solids (TDS) like soluble salts, inorganic contaminants and heavy metals like lead, arsenic, chromium, and mercury. Metro Pure Water systems also reduce organic contaminants and chemicals like petroleum-based Volatile Organic Compounds (VOCs), and microbial contaminants such as bacteria, cyst, and virus.

While we do not recommend product use during a boil water alert, Metro Pure Water systems equipped with reverse osmosis are considered the safest for everyday general use. Did you know the EPA allows pubic water utilities up to 48 hours to announce a boil water alert? That said, rest assured that your Metro Pure Water system is providing the best drinking water purification 24/7/365 filtering water to 0.0001 micron…that’s 1,000,000 times smaller than a human hair!

Metro Pure Water’s Customer Performance Guarantee assures that all systems will perform within specifications. And if at any time your system is not performing as advertised, we will replace it with another of the same or upgraded value at no additional cost!

Troubleshooting Guide:  Hot Water Not Working

Step 1:  Check Water Dispensing

• Try dispensing hot water.
• If no water comes out after 15 seconds:
  • The hot tank may have evaporated, especially if unused for several weeks.
  • Continue trying to dispense to auto-fill.  This may take 5-15 seconds.
  • If water still does not dispense –> Place a service call.

Step 2:  Check Power Switch

• If water does dispense, locate the red ON/OFF switch on the back of the unit (sometimes indicated by a straight line only) and make sure the ON switch is pressed flat.  Allow at least 30 minutes for water to heat.
• If water does dispense and will not heat up –> Place a service call.

How to Place a Service Call

Email techsupport@metropurewater.com with:

1. The Asset ID (found on the dealer sticker on the front of the equipment).
2. A description of the problem.
3. Your name and phone number.
4. A technician normally will arrive between 24 – 48 hours, M-F.

Make Sure the Hot Tank is Turned ON.  Either the ON or STRAIGHT LINE button must be pressed flat.